Return Policy:
Upon return of products, M.I.O Prints will provide the following services:
Returns Eligibility:
- We will ONLY accept unworn, unwashed, and unaltered merchandise in their original unused condition, including original tags attached.
- Returns must be initiated within 10 days of receiving your merchandise.
Sale Items:
- On SALE items, we only accept exchanges - NO Returns. You can exchange for a different size, style, or store credit. Refunds are not issued for sale items.
Return Condition:
- Returned items must be in the same condition as when received. Items not meeting these conditions will be returned to the shipper's address on file.
Return Process:
- Returns require a minimum of 2-5 business days to arrive at our PO Box address.
- Please allow an additional 1-2 business days to process your return upon arrival at this address.
- All End of season and Clearance items are FINAL SALE and cannot be returned, except for receiving the wrong size or style.
Cancellation:
- Orders can only be canceled before they have been dispatched.
- You are responsible for the delivery cost of your exchange.
COVID-19 Safety:
- In light of COVID-19, returns will be kept in a temporary quarantine area for 72 hours before processing.
Delivery Policy:
Processing Time:
- Please allow 1-2 business days for order processing. During sales and high-volume periods, processing time is 3-4 days.
- You will be notified when your order has been processed.
International Orders & Shipping:
- Our products are shipped within the same time frames stated above using An Post, a state-owned postal service provider in the Republic of Ireland.
- Please allow 1-2 weeks for international delivery.
- Import duty/tax and advance fees may be required before your order is released from customs, depending on the delivery address.
Shipping Rates:
- Shipping rates are calculated at checkout based on your delivery location.
Dispatch Notification:
- You will receive a dispatch/delivery notification within 24 hours of purchasing a product. If not, please contact us.
Undelivered Items:
- If you haven't received your order within the estimated delivery time, allow an extra 2-3 days before contacting us, as packages may be delayed by postal services.
Customs and Duties Charges:
- Shipments crossing international borders are subject to duties and taxes imposed by the importing country's government, and these charges are the customer's responsibility.
COVID-19 Note:
- Due to limited transportation availability during the COVID-19 pandemic, expect additional transit time on all deliveries.
Privacy Policy and Data Protection Rights:
M.I.O Prints is committed to protecting the privacy of our visitors and customers. We will not disclose customer information to third parties except when necessary to provide a service.
Your Data Rights:
- Consent: We will never sell your personal information without your consent.
- Communication & Marketing: You can opt out of email marketing communications at any time.
- Website Statistics: We may record statistics about website usage for improvement purposes.
- Security: Personal information may be used for anti-fraud checks.
Policy Updates:
- We keep our policy updated regularly. This version was adopted in August 2021.
