FAQ

RETURN POLICY

Upon return of products, M.I.O Prints will provide the following services:

• We will ONLY accept unworn, unwashed, and unaltered merchandise in their original unused condition including original tags attached.
• If for any reason such as purchasing the wrong item you change your mind about an item or for any other reason you decide to return an item. This needs to be within a 10 days timeframe of receiving your merchandise. 
• Please be advised that on SALE items, we only accept exchange - NO Returns.  You are able to return for a different size, style or store credit as we do not issue refunds at this time. 
• Please note, returned items must be in the same condition that you received your package.  Items that do not meet these conditions will be returned to the shipper’s address on file. 
• Please note that returns require a minimum of  2-5 business days to arrive at our PO Box address. Please allow an additional 1-2 business days to process your return upon arriving at this address.  

• In the case where you do need to return an item. We will endeavour to provide exchanges. No refund.
• Please be advised, an order can only be cancelled before it has been dispatched.
• You are responsible for the delivery cost of your exchange.
• In light of COVID-19, as a safety measure, returns will  be kept in a temporary quarantine area for 72 hours before processing.

PO BOX: MIO Prints PO BOX 13317 Tallaght Dublin 24

 

DELIVERY POLICY

Processing time

Please allow 1 - 2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout. During sales and high volume periods processing time is 3-4 days.

We currently require 2-3 business days for your order to be processed. Please note processing times are not included in the estimated delivery time at checkout. We will notify you when your order has been processed. 

Please allow 3-5 days during sales and high volume periods to process your order.

International Orders & Shipping

Our products are shipped within the same time frames stated above using An Post, a state-owned provider of postal services in the Republic of Ireland.

Please allow 1-2 weeks for delivery

Payment of import duty/tax and advance fee may  be required before your order is released from customs, depending on the delivery address.

Shipping rates

Calculated at checkout which varies depending on your delivery location. 

Dispatch notification

You will receive this within 24 hours of purchasing a product.  If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to infomioprints@gmail.com including your order number. 

Item not delivered? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by An Post, DHL and other courier service. This is sometimes related to COVID-19 and protocols that need to be followed for your own safety.  

Please note, once products are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Customs and Duties Charges 

Almost all shipments crossing international borders (outside of Ireland) are subject to the assessment of duties and taxes imposed by the importing country's government. M.I.O Prints has no control over these charges as they vary between countries. These charges are the customer’s responsibility.

Due to limited transportation availability as a result of the COVID-19 pandemic, please allow an additional 1-2 business days (United States shipments) and 2-3 business days  (international shipments) in transit time on all deliveries.

Privacy Policy and Data Protection Rights

M.I.O Prints  is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you. It is important that you know your rights regarding your data under GDPR legislation. The following rights apply to you:

Consent 

Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent. 

 Communication & Marketing 

If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers by email.  If you subscribe to our newsletter to   receive email marketing communications from us, you can choose to  opt-out at any time. 

Website Statistics 

We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products. 

Protecting your security 

We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes. 

 These rights are gathered from the Irish Data Commission. You can read more about these rights at dataprotection.ie

 Updates to the Policy

We endeavor to keep our policy regularly updated. This version of the policy was adopted by the founder, business advisor and reviewed by a lawyer in August 2021.